Maintenance & Service Level Agreements
As a demonstration of Presentation Solutions' commitment to service excellence, we provide our clients with comprehensive SLAs (Service Level Agreements). These agreements will include spare parts, guaranteed response times, preventative maintenance, room status reports and even loan equipment. The object of a maintenance contract is to ensure system stability, peace of mind and technical support 24/7 all year round.
We offer two options:
- SLA with levels of support and hardware maintenance for peace of mind.
- Preventative Maintenance Agreement - where we will monthly check all equipment under contract, but any additional support or requests will billed on a Time & Material basis.
- Maintenance
- preventative
- reduce costs and unexpected faults
- reduces down time
- ensures efficiency and productivity
- Service Level
- Guaranteed call out times eg. 2hrs on callout (negotiable)
- Guaranteed repair turnaround times
- System re-programming
- Insurance Policy - "peace of mind" policy
- faulty units repaired limited charges on labour or parts
- loan equipment provided for faulty equipment
- Companies can plan budgets and running costs more effective
- Limited hiring fees
- Limited service fees
- Negotiable discount rates
- Presentation Solutions accept most of the risk (We will look after all A/V equipment as well as competitors products.)
- Complete Digital Signage Solution
- Network Designing - We will assess and design the best solution for your needs.
- Hardware - We will supply the hardware required for your Digital Signage Network on a purchase or lease agreement.
- Hardware and Software Implementation - We will implement all hardware and software needed to get you up and running and to keep you going.
- Ongoing Management - We will give you ongoing hardware and software service and support for your network, create and manage content.
Why it's important to have a SERVICE AGREEMENT in place today.
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